ITIL 4 Foundation unlocks the world of modern IT service management! Learn best practices for creating and delivering technology-driven services focused on value. This entry-level cert covers agile practices, value chains, and key ITSM concepts, preparing you for a career boost and further specializations.
Focus: Value-driven IT service management
Guiding Principles:
- Keep it simple & practical
- Focus on value
- Promote continual improvement
- Automate & optimize
Value System:
- 4 dimensions: Organizations & People, Information & Technology, Partners & Suppliers, Value Streams & Processes
- Value chain: Create, Deliver & Support
Core Practices:
- Continual Improvement (CI)
- Change Enablement
- Incident Management
- Problem Management
- Service Desk
- Service Level Management (SLM)
- Relationship Management
- No formal prerequisites required.
- Recommended:
- Basic understanding of IT terminology
- Beneficial (optional):
- Experience in IT or IT service management (ITSM)