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ITIL 4 Foundation

10 Weeks
All levels
0 lessons
0 quizzes
0 students

ITIL 4 Foundation unlocks the world of modern IT service management! Learn best practices for creating and delivering technology-driven services focused on value. This entry-level cert covers agile practices, value chains, and key ITSM concepts, preparing you for a career boost and further specializations.

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Focus: Value-driven IT service management

Guiding Principles:

  • Keep it simple & practical
  • Focus on value
  • Promote continual improvement
  • Automate & optimize

Value System:

  • 4 dimensions: Organizations & People, Information & Technology, Partners & Suppliers, Value Streams & Processes
  • Value chain: Create, Deliver & Support

Core Practices:

  • Continual Improvement (CI)
  • Change Enablement
  • Incident Management
  • Problem Management
  • Service Desk
  • Service Level Management (SLM)
  • Relationship Management
  • No formal prerequisites required.
  • Recommended:
    • Basic understanding of IT terminology
  • Beneficial (optional):
    • Experience in IT or IT service management (ITSM)