Competency Based Interviewing

إدارة الموارد البشرية



Course Overview


This course will explore how you can take the risk out of hiring, by adopting the idea that past behaviour is a brilliant indicator of future performance. This course is ideal for anyone in a position to hire the best candidates.

The Participants will be able to identify the qualities and characteristics of individuals most likely to succeed in your organization and to develop a competency framework that will provide a clear guide to finding the right people. Finally, they will also be able to use data collected from interviews to complete a gap analysis and decide on the most suitable candidate.



Course Description


The Participants will be able to define the importance of interviewing as a method of selection; brainstorm common mistakes untrained interviewers commit and define ways to overcome them and to list the main types of selection interviews and when and how to use each. More often, design a competency-based interview guide using competencies and values and use it to collect

 ‘code-able’ data from interviewees. Also, to conduct a probing interview designed to uncover behavioral characteristics of applicants.


Course Content


The interview as a method of selection

  • Importance of the interview as a selection method
  • Reliability and validity of interviews
  • Reliability of CVs, resumés and biodatas
  • Why interviews remain the most reliable
  • Problems with typical interviews: before, during and after
  • Overcoming problems with interviews


Types of selection interviews

  • Screening and biographical interviews
  • Biographical interviews
  • Stress interviews and why they are unethical
  • Panel interviews and the rules for conducting a panel interview


Competency-Based Interviews

  • Pre-interview steps
  • Preparing a Competency-Based Interviews guide
  • Using competencies and values for building the guide
  • Standardizing questions
  • Organizing venue and material





Structure of a Competency-Based Interviews

  • Introduction techniques
  • Opening statements
  • Conducting the interview/questions:
    • Open and closed questions
    • Hypothetical questions: when and how
    • Leading questions and how they should be used
    • STAR funneling technique
    • FACT funneling technique
    • Disallowed questions
  • Closing the interview

Post interview steps

  • Classifying and evaluating captured data
  • Linking data with competency guide
  • The legal and ethical aspects of translating data to reports
  • Producing interview reports
  • Selection decision by:
    • Using decision matrixes (in the absence of a competency framework)
    • Using gap analyses
    •  Compensatory and non-compensatory methods



Who Should Attend?


  • Leaders and Managers
  • Team Leaders
  • HR Recruitment
  • HR Administration
  • Recruitment Consultants
  • Talent Acquisition
  • Human Resource Managers/Directors


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