- Infrastructure and Design:
- Collaboration architectures and components
- Network design considerations
- Protocols, Codecs, and Endpoints:
- Communication protocols (SIP, H.323)
- Audio/video codecs
- Cisco collaboration endpoints (phones, softphones)
- Cisco IOS XE Gateway and Media Resources:
- Cisco IOS XE gateways in collaboration
- Media resource management
- Call Control:
- Cisco Unified Communications Manager (CUCM)
- Call routing, signaling, and feature activation
- Quality of Service (QoS):
- Importance of QoS in collaboration
- Optimizing voice and video quality with QoS mechanisms
- Collaboration Applications:
- Exploring applications like Cisco Webex
- Working knowledge of fundamental terms of computer networking, including LANs, WANs, switching, and routing
- Basics of digital interfaces, Public Switched Telephone Networks (PSTNs), and Voice over IP (VoIP)
- Fundamental knowledge of converged voice and data networks and Cisco Unified Communications Manager deployment